FREQUENTLY ASKED QUESTIONS : THE ZHDC MARKETPLACE
GENERAL FAQ's
The ZHDC Marketplace is an online platform run by students of Zakir Husain Delhi College, designed to empower students with entrepreneurial skills and provide a space to buy and sell products within the college community.
The ZHDC Marketplace is open to All. Anyone can use this platform.
No, there are zero registration or signup fees to join the ZHDC Marketplace.
You can buy or sell a wide range of products, including books, electronics, fashion items, handmade crafts, and more, as long as they comply with our marketplace policies.
You can contact our customer support team through the Contact Us page or via WhatsApp at +91 8595006339.
Yes, you can track your orders through the 'Track Order' feature on our website.
We accept a variety of payment methods including credit/debit cards, net banking, UPI, and mobile wallets.
We prioritize your privacy and use advanced security measures to protect your personal information. For more details, please review our Privacy Policy.
If you encounter any issues with your purchase, please contact our support team via the Contact Us page or WhatsApp for assistance.
Return and exchange policies are set by individual vendors. Please refer to the vendor's return policy listed on the product page for specific details.
Product availability is indicated on the product page. If an item is out of stock, it will be marked accordingly.
Delivery times vary based on the vendor and shipping method. Please check the estimated delivery time on the product page or contact the vendor for more details.
Order cancellation policies vary by vendor. Please refer to the vendor's cancellation policy on the product page or contact the vendor directly.
If you receive a damaged or incorrect product, please contact the vendor directly to resolve the issue. If you need further assistance, contact our support team.
You can leave a review for a product by logging into your account, navigating to the product page, and submitting your review.
Our community guidelines promote respect, honesty, and integrity. For more details, please review our Community Guidelines page.
VENDOR FAQ's
How do I become a vendor on the ZHDC Marketplace?
To become a vendor, register through our Vendor Registration Page. After approval, you can start listing your products.
What are the fees for selling on the ZHDC Marketplace?
There are no registration or signup fees. We charge a flat 10% platform fee on sales, which includes a 2.5% payment gateway charge. Rest will be utilized to run this platform sustainably.
(We have pledged to support the Zakir Husain Delhi College community through parts of our proceeds).
How do I list my products on the ZHDC Marketplace?
After your vendor account is approved, you can log in to your dashboard and use the ‘Add Product’ feature to list your items.
When can I withdraw my earnings?
Withdrawal requests can be made once an order is marked as completed and after a 3-day cooling period from the order completion date.
How do I withdraw my earnings?
What is the cooling period for withdrawals?
The cooling period is a mandatory 3-day waiting period after an order is completed, ensuring any potential disputes are resolved before funds are withdrawn.
Who is responsible for shipping?
Shipping is the responsibility of the vendor. Vendors must ensure timely and safe delivery of their products to customers.
Can I cancel my registration as a vendor?
Yes, you can cancel your registration at any time by contacting our support team.
What kind of support do we provide to vendors?
We offer tailored business tools, marketing support, sales analytics, and access to a vibrant community of students, alumni, and industry experts to help you grow your business.
How do I handle returns and refunds?
Vendors are responsible for setting their return and refund policies. Ensure your policies are clear and communicated to buyers on your product listings.
How do I feature products on The ZHDC Marketplace?
To feature your products on the Home page along with the sidebar throughout the ZHDC Marketplace Platform, Navigate to the product you want to feature > Click the Advertise button and follow the steps.
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How can I improve my sales on the ZHDC Marketplace?
Optimize your product listings with high-quality images, detailed descriptions, competitive pricing, and positive customer reviews. Utilize our marketing tools and participate in promotional events.
What are the community guidelines for vendors?
Vendors must adhere to our community guidelines, which promote ethical business practices, respect, and transparency. For more details, please review our Community Guidelines page.
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